Frequently Asked Questions
Everything you need to know about our premium sports gear and services.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery times vary depending on the destination and customs processing.
What is your return policy for combat sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, items such as mouthguards and hand wraps cannot be returned once opened.
Do you offer bulk discounts for gyms and martial arts dojos?
Yes, SMAI provides wholesale pricing and bulk discounts for fitness facilities and martial arts schools. Please contact our commercial sales team to set up a trade account.
How do I know which size of boxing gloves or uniforms to buy?
Each product page features a detailed size guide. We recommend measuring your hand circumference or height/weight as specified in the guide to ensure a perfect fit for your training gear.
Are SMAI products approved for international competitions?
Many of our products are officially recognized and approved by international federations, including the WKF (World Karate Federation). Look for the 'Federation Approved' badge on specific product listings.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna for eligible regions.